Frequently Asked Questions (FAQ)

1. What materials are Travischild products made from?
Our products are crafted from high-quality materials such as FSC-certified solid oak, smoked oak veneer, stoneware, and durable glass. We prioritize sustainability and use eco-friendly materials whenever possible.

2. How do I care for my Travischild products?
Care instructions vary by product. Generally, wooden furniture should be wiped with a damp cloth and kept dry. Stoneware and glass items are dishwasher-safe unless otherwise specified. Please refer to the specific care instructions included with each product.

3. Do you offer international shipping?
Currently, we ship within the United Kingdom. For updates on shipping destinations, please check our website or contact our support team.

4. Can I return or exchange a product?
Yes, we offer a 30-day return policy for unused products in their original packaging. Please contact us at support@travischild.store for return instructions and further assistance.

5. Are your products environmentally friendly?
We are committed to sustainability. Many of our wooden products use FSC-certified wood, and our packaging is designed to minimize environmental impact.

6. How long does delivery take?
Standard delivery within the UK typically takes 3-5 business days. Delivery times may vary depending on your location and product availability.

7. What if my product arrives damaged?
If your item arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund promptly.