Beautiful Plants For Your Interior

Shipping Policy

Thank you for shopping with Travischild. This shipping policy outlines important details about how we process, dispatch, and deliver your orders. We aim to provide fast, safe, and reliable delivery to ensure your satisfaction.

Order Processing Time

We process all orders within 1 to 3 business days. This includes verifying your order, quality-checking items, and preparing them for shipment. Orders placed on weekends or UK public holidays will begin processing on the next business day. Please note that during high-demand periods or promotional sales, processing times may be slightly extended.

Shipping Area

We currently offer shipping exclusively within the United Kingdom. At this time, we do not support deliveries to international locations, overseas territories, or PO Boxes.

Estimated Delivery Time

Once your order has been dispatched, you can expect to receive it within 5 to 7 business days. This estimate may vary based on your delivery address and local courier schedules. Most orders are delivered by trusted logistics providers such as Royal Mail, Evri, or DPD.

Shipping Costs

All domestic orders include free standard shipping. There are no hidden fees or minimum purchase requirements. Should we offer expedited or express delivery options in the future, they will be subject to additional charges, which will be clearly displayed at checkout.

Tracking Your Order

After dispatch, a shipping confirmation email will be sent to you with tracking information. This allows you to monitor your package’s journey in real-time. Please allow up to 24 hours after receiving the tracking number for updates to appear.

Failed Delivery & Returned Packages

If the courier cannot deliver your package due to an incorrect or incomplete address, or if the package is unclaimed and returned to us, we will reach out to you to arrange redelivery. Additional postage fees may apply for reshipment.

Shipping Delays

While we work with reliable delivery services, unforeseen circumstances such as severe weather, strikes, or holiday backlogs may cause delays. We appreciate your patience and understanding during such events and will assist you in tracking any delayed parcels.

Lost or Damaged Items

In the rare case that your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will initiate a claim with the courier and offer a suitable resolution, which may include a replacement or full refund.

Order Modification or Cancellation

Once an order has been placed, we cannot guarantee that changes or cancellations can be accommodated. If you need to update your address or modify the order, please contact our customer service as soon as possible.

Customer Support

For any shipping-related questions or concerns, please don’t hesitate to reach out to us. Our customer service team is available to assist you promptly.

We are committed to delivering your Travischild items efficiently and reliably. Thank you for your trust.